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Awards
for the Quality of our Consulting Work
Over
the years, we have won over 20 national and international
awards for the quality of our work - a number that few,
if any, performance improvement organizations can match.
Most recently, CEP earned the prestigious Outstanding
Instructional Product Award from the International Society
for Performance Improvement (ISPI) three years in a
row. A brief summary of each of these award-winning
projects is included below.
1998 Outstanding
Instructional Product - Marriott
CEP
provided guidance and coaching to training developers
from Marriott Courtyard and Residence Inn in order
to develop training for a new yield-management system.
Periodic evaluations of the "RMS Flight School"
program consistently show that results matched or
exceeded expected performance results of system users.
1999 Outstanding Instructional Product - Fort
James
CEP
partnered with the Fort James Corporation, a major
manufacturer of paper products, to design training
for call advisors at the company's Employee Assistance
Center (EAP). To minimize the time advisors spent
away from the job in training, CEP combined a training
program with an online support system. An audit of
the EAP, conducted after implementation of the training
program, yielded the highest possible marks for call
advisor performance.
2000 Outstanding
Instructional Product - Hilton
CEP's
work on Hilton Hotel Corporation's behalf resulted
in a performance-based training program known as Revenue
Management University (RMU). Since the implementation
of RMU, Hilton's industry ranking has increased from
a C to a B+, surpassing all major competitors but
one. Hilton has also grown in market share and penetration
in most major markets. Of the individuals who have
graduated from RMU, 40% have earned promotions within
six months of completing the course.
2000
Outstanding Job Aid - Marriott
CEP
also earned ISPI's 2000 award for Outstanding Performance
Aid for our work with Marriott International. During
this project, CEP worked with Marriott to improve
both the quality and the level of support being provided
by its regional system administrators. The resulting
NGS System Administrator Desktop Reference offered
a cost-efficient alternative to a formal training
program that successfully reduced the number of errors,
as well as the calls made by the system administrators
to Marriott's centralized support desk
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