Develop & Try Out Instructional Materials

How do you know if the developed materials will achieve their instructional objectives?

Before finalizing materials, CEP engages in two levels of program testing: tryout and pilot.

During tryout, we test the training materials using client instructors as students. The purpose of the tryout is to be sure that each module gives participants the opportunity to acquire the intended skill. The feedback from the tryout is then incorporated before conducting a pilot test.

The pilot is conducted by client instructors on a small audience of the actual target population. CEP observes the pilot to determine whether the program flows properly and works as intended. Feedback is incorporated before delivering final materials to clients.

By conducting both levels of testing, we can therefore guarantee that the final instructional materials will provide employees with the skills needed to perform their jobs to management's expectations on the first day after training.

The Benefits of Our Approach

	Eliminates any potential areas of confusion (such as how to navigate through the course or how to successfully complete practice or skill check exercises)
	Guarantees that the instructional materials work for the intended audience
	Ensures that practice exercises and examples are relevant and realistic
	Ensures that the training modules and performance supports work well together
	Ensures that the training program achieves its attended objectives

Example
Sample Module:
CEP developed the following "Resolve Retiree's Missing Check" module as part of a training program for the call center agents of an Employee Assistance Center. You will note that the module contains ample opportunity for practice, culminating in an integrated skill check. Click here to view module.

Sample Job Aid:
CEP developed the following online job aid to teach employees of a leading telecommunications company how to use PeopleSoft's human resource management software. Users have the choice of a) reading the job aid for a particular task online, b) viewing a Flash movie that will provide a walk-through demonstration of specific job tasks, or c) printing out the job aid. Click here to view job aid.

Back to Performance Improvement Process

CEP's approach to each performance improvement and training project varies depending on the scope, timing, and performance issue at hand. Therefore, the examples shown may or may not apply to your specific situation. For more information about CEP's consulting solutions, please contact us at 770-458-4080 or info@cepworldwide.com.