|
Conduct Job Aid Analysis
What's
the best way to provide your employees with the information
they need to perform their jobs effectively?
Job aids can serve as a
useful supplement to training, and in some instances
can completely replace the need for formal training.
CEP's consultants are expert at identifying when job
aids are appropriate, and what type of job aid(s) will
prove most effective based on the type of job tasks
being covered.
The Benefits of Our
Approach
|
|
Keeps
formal training time to a minimum |
|
|
Reduces
training costs |
|
|
Ensures
that job aids provide essential "need to know"
information in the quickest, most accessible manner
possible |
Example
Due to the complexity of the new computer system being
introduced to the regional locations of a financial
services provider, CEP's consultants recommended both
formal training modules as well as a number of support/reference
materials. Some key recommendations included:
|
Job
Aid Analysis Recommendations:
- Resource recommendations:
- Online job
aids that contain detailed step-by-step
instructions for primary tasks
- Quick Reference
Guide that provides high-level steps for
key individual tasks (this should be a hardcopy
desktop tool)
- FAQs covering
both technical and non-technical questions
and answers
- Troubleshooting
tips to communicate short pices of information
to assist or remind users of efficient ways
to use the new system (communication can
be over the Intranet and/or through email
on a weekly or monthly basis)
- Add a page on
the Intranet that lists each type of resource
along with links to individual resources within
each type.
|
For an example of an online
job aid, click
here.
|
|
Back
to Performance Improvement Process |
CEP's
approach to each performance improvement and training
project varies depending on the scope, timing, and performance
issue at hand. Therefore, the examples shown may or
may not apply to your specific situation. For more information
about CEP's consulting solutions, please contact us
at 770-458-4080 or info@cepworldwide.com.
|
